Children

Sorry, no children and infants.

Pets

Sorry, no pets.

Smoking

Strictly no smoking.

Accepted Payment Methods

Visa, Mastercard.

Check In & Check Out Times

Earliest check in is 2.00pm. Latest check in is 7.00pm. We kindly ask that you check out by 11.00am.

Other Policies

No Parties.

No loud music.

No smoking.

We regret not wheelchair friendly.

Not suitable for children or babies.

Cancellation Policy:

Cancellations made more than 30 days from arrival = full refund less admin fee of R300

Between 30 - 14 days from arrival = 50% refundable

Less than14 days from arrival = 0 amount refundable

No shows = 0 amount refundable

We reserve the right not to refund transactional fees in the event of any cancellations or refunds of bookings.

Disclaimer:

Serene Collections accepts no liability for theft, loss or damage, of whatever nature, during or as a result of a stay at any of our properties. The guests and those who accompany him/her, are jointly and severally responsible for all loss and/or damage which arises, for Serene Collections, and/or any third party as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at the premises through their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility.